Effective Date: January 1, 2026
Mend Clear is a locally owned air duct cleaning company based in Galloway, New Jersey. We started in 2022 and have spent the last 4 years helping homeowners breathe cleaner air. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have. We keep it simple because we believe you should know exactly what happens with your data.
Information We Collect
When you contact us or book a service, we collect your name, phone number, email address, and the service address where we'll be working. If you call or text us, we keep a record of that conversation so we can follow up on your appointment.
Like most websites, we also collect some technical information automatically when you visit. This includes your IP address, browser type, device type, and the pages you view on our site. We use this to keep our website running smoothly and to understand what visitors are looking for.
How We Use Information
We use your contact details to schedule your air duct cleaning, send appointment reminders, and follow up after the job to make sure everything is working the way it should. If you ask us a question, we use your information to answer it.
We also use your information to improve our services. For example, if we notice that many customers ask about the same thing, we might create a helpful guide or adjust how we explain our process. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our site. Cookies are small text files stored on your device that help us provide a better experience.
You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as intended, but you can still contact us by phone to schedule service.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how many people visit our site, which pages they view, and how they found us. These tools collect anonymous data and do not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only access your information to perform services on our behalf and are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share it with trusted service providers who help us run our business, such as scheduling software or email services, and only when necessary.
If required by law, we may disclose your information to comply with a legal obligation, protect our rights, or ensure the safety of our customers and team.
Data Retention
We keep your personal information for as long as needed to provide services and maintain our business records. When you book a service, we retain your contact and service details for a reasonable period so we can handle any follow-up questions or warranty requests.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include using secure servers, limiting access to your data to only those who need it, and training our team on privacy best practices.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.
Your Rights
You have the right to ask us what personal information we have about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing communications at any time by telling us or using the unsubscribe link in our emails.
To exercise any of these rights, just give us a call or send us an email. We'll respond promptly and help you out.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new policy on this page and update the effective date at the top.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.